It is a consumer's right to return
a defective product that he has purchased. The US
legislative and justice system through the California
Lemon Law recognizes this right in auto buyers, who may
risk life and limb for one defect in their car.
The California Lemon Law allows new and used car buyers to
demand for refund or replacement when the cars that they
have purchased have been proven to be defective. Here are
some tips that will help you get the most "juice" from
your "lemon."
1.Never let the manufacturer or dealer discourage you The
California Lemon Law provides guidelines by which you can
determine if your car qualifies. A car is considered a
"lemon" under the California Lemon Law if it has been
repaired four times and the defect has not been fixed
within the period of 18 months or 18,000 miles whichever
comes first. Two repair attempts are given to defects that
may cause injury or death.
2.Know your rights Research the guidelines provided by the
California Lemon Law and decide for yourself if what you
have is a "lemon. Don't let some scrupulous salespersons
fool you into not filing a complaint or selling your car
to them at a loss. There are a lot of websites in the
Internet that could provide you with relevant information
on California Lemon Law.
3.Read your manual Don't let that manual gather dust in
one of your drawers. Know everything about your car
especially the things that you cannot do with or to it.
Take care of your car and follow the manual to the letter.
Otherwise the manufacturer could blame the problem on your
poor use. Remember that though the California Lemon Law
protects your right, you have to prove that the defect has
not been caused by you.
4.Don't waste time Remember that the California Lemon Law
provides a deadline for complaints. Don't wait for the
last minute to file yours.
5.Take it to authorized service center In having your car
repaired, make sure that you go only to authorized service
centers to ensure that the car is repaired properly. Under
the California Lemon Law, buyers should have the defect
repaired by the manufacturer through its service centers
and at least inform the manufacturer of the need for
repair.
6.Keep records Never fail to ask for proper
documentations, even if the center has not seen anything
wrong with your car. Those are needed when you file a
complaint under the California Lemon Law. So, it is
important that your complaints be documented from the
onset. Make sure also that when they do give you a receipt
or record, the information is complete and accurate.
7.Put it in black and white Send a letter of complaint.
This is one way to legally give notice to your problem
under the California Lemon Law. Inform them of the problem
and outline the number of repairs that you have done. If
possible, send it over through certified mail to make sure
that they did receive it.
8.Know your options and seek advice Most car companies
have arbitration program that take care of Lemon Law
complaints in California. If arbitration does not work,
you can always seek legal counsel. Remember that
arbitration decisions are not final and some companies
even give a quick refund when a lawyer gets involve. |